PhonePe is looking for Quality Specialist in Bangalore, India. Candidates with Any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | PhonePe |
| Position | Quality Specialist |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | Any Batch |
| Experience | 0 – 2 (Years) |
| Location | Bangalore, India |
Key Responsibilities:
- Interpret and implement Quality Assurance/Quality Management programs.
- Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
- Perform Quality audits and devise procedures and directions for recording and reporting this data.
- Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners).
- Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
- Derive themes and insights basis audits completed that can translate into actionable process improvement items.
- Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency.
- Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill.
Eligibility Criteria:
- Any Graduate/ Post Graduate
About Company:
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 46+ crore (460+ Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.5+ crore (35+ Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% pin codes in the country. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe has been recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report for two consecutive years (2022 & 2023) by Trust Research Advisory (TRA).
How To Apply?
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