IDFC FIRST Bank is hiring for the position of Customer Service Executive in Mumbai, India. Candidates with a Bachelor’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IDFC FIRST Bank |
| Position | Customer Service Executive-Retail Asset Inbound |
| Qualifications | Bachelor’s degree |
| Experience | 1 (Years) |
| Location | Mumbai, India |
Key Responsibilities:
Primary Responsibilities:
- Handle inbound customer calls and effectively resolve queries related to retail asset products.
- Provide accurate, timely, and personalized solutions to ensure a high level of customer satisfaction.
- Educate customers on the bank’s products and services to help them make informed financial decisions.
- Maintain accurate and detailed records of customer interactions, requests, and transactions.
- Achieve individual and team performance targets related to service quality, productivity, and customer satisfaction.
Secondary Responsibilities:
- Collaborate with internal departments to facilitate the prompt resolution of customer concerns and issues.
- Stay updated on the bank’s products, services, policies, and operational processes.
- Support business and sales objectives through effective customer engagement and relationship management.
Eligibility Criteria:
- Possess a Bachelor’s degree in any discipline from a recognized institution.
- Have a minimum of 1 year of experience in customer service, preferably within the banking or financial services industry.
Skills and Attributes:
- Demonstrate excellent verbal and written communication skills in English and Hindi.
- Possess proficiency in regional languages, which will be considered an added advantage.
- Exhibit strong problem-solving and decision-making abilities.
- Maintain a customer-focused mindset with a positive and professional attitude.
- Show flexibility and willingness to work in rotational shifts, including weekends and holidays.
- Demonstrate proficiency in using computer systems, software applications, and digital tools effectively.
About Company:
IDFC FIRST Bank is a leading private sector universal Bank in India. Our Bank’s vision is to “build a world class bank in India, guided by ethics, powered by technology, and to be a force for social good”. IDFC Bank was promoted by IDFC Ltd (est. 1997) which was a premier DFI renowned for financing India’s infrastructure such as roads, ports, and power projects with a balance sheet of Rs. 75,337 crores. Capital First (est. 2012) was a successful technology led NBFC focused on financing consumer and MSME, with strong track record of growth profits and asset quality with a balance sheet of Rs. 27,351 crores. It has provided over 30 million loans & serves 60,000 + villages, cities and towns in India.
How To Apply?
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