Atlassian is hiring for the positions of Associate Support Engineer in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Atlassian |
| Position | Associate Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 1 – 3 (Years) |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Provide world-class customer support through chat, ensuring a seamless and efficient support experience using Atlassian tools.
- Troubleshoot and resolve customer technical issues by applying best practices, collaborating with cross-functional teams, and maintaining transparency.
- Escalate unresolved issues promptly in accordance with Standard Operating Procedures (SOPs).
- Develop and maintain knowledge base articles to document new insights and facilitate knowledge sharing across the organization.
- Contribute to team communications by sharing best practices and staying updated on emerging technologies within the Technical Support team.
- Specialize in a technical domain by participating in targeted technical training and skill-building programs.
Eligibility Criteria:
Experience:
- 1–3 years of experience in Technical Support, Software Services, or System Administration for a large end-user community, preferably with SaaS products.
- Proficiency in providing customer support through chat, email, phone, and screen-sharing platforms.
- Skilled in managing high case volumes and effectively prioritizing tasks.
Must-Have Skills:
- Strong technical expertise in databases, including the ability to write and update SQL queries efficiently.
- Hands-on experience with log searching, monitoring, and analyzing machine-generated data using web interfaces or similar tools.
- Proficiency in working with APIs and RESTful services.
- Front-end troubleshooting expertise and a solid understanding of network concepts such as DNS, DHCP, SSL, proxies, firewalls, and basic network troubleshooting commands.
Preferred skills:
- Familiarity with browser developer tools, HAR file analysis, and tools like Splunk.
- Knowledge of OAuth-based authentication and other mechanisms such as SSO/SAML.
- Experience working in Linux environments.
- Understanding of email flow concepts and mail protocols such as SMTP, POP, and IMAP.
- Exposure to cloud technologies, with AWS experience being an advantage.
- Ability to analyze and troubleshoot Java-based applications, including stack traces and Java-based exceptions.
Competencies:
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
About Company:
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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