inFeedo is hiring for the position of Customer Success Manager in Gurugram, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | inFeedo |
| Position | Customer Success Manager |
| Qualifications | Degree in Technology, Engineering, or Computer Science. |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers/ Experienced |
| Location | Gurugram (Hybrid) |
Key Responsibilities:
- Customer Retention: Collaborate with Product/Tech teams to provide consulting services to specific customers, maximizing their ROI within the short subscription period. Aim to increase renewal rates and reduce churn. Conduct Executive Business Reviews (EBRs) with Amber champions and decision-makers.
- High CSAT: Ensure high customer satisfaction scores, manage customer health status, adhere to ticket SLAs, and create a company-wide customer feedback loop.
- Promote Product Adoption: Encourage product adoption among key customer stakeholders.
- Implement Success Plans: Work closely with customers to develop and execute success plans that align with their business objectives, maximizing the value they derive from our product.
- Manage Enhancement Requests: Collaborate with product/tech teams to assess the feasibility of technical enhancement requests.
- Expectation Setting: Effectively manage customer expectations to ensure their experience with us is exceptional.
- Cross-Functional Collaboration: Work with strategic growth customers by closely aligning with sales, engineering, product, and other teams.
Eligibility Criteria:
- Degree in Technology, Engineering, or Computer Science.
- Possess expertise in either HR/engagement consulting or SaaS products, which are essential for this role.
Preferred skills:
- Excellent communication skills, both written and verbal.
- Proficient in presentation skills, facilitating customer calls, and building relationships.
- Assertive, with the ability to influence through persuasion, negotiation, and consensus-building.
- Strong attention to detail and the ability to multitask while meeting deadlines.
About Company:
In 2016, we set out on a mission to make 100 million employees heard and valued. Today, as we onboard Tiger Global and Jungle Ventures as our investors, we’ve become Asia’s leading employee experience platform that helps engage employees, predict attrition & answer FAQs with conversational AI that people love.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
