Groww is hiring for the position of Customer Success Executive/ Associate in across India. Candidates with Any Graduate/ MBA/ PGDM are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Groww |
| Position | Customer Success Executive/ Associate |
| Qualifications | Any Graduate/ MBA/ PGDM |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Across India/ Work From Home |
Key Responsibilities for Customer Success Executive:
- Offer technical support and on-demand training to customers utilizing the company’s product, addressing inquiries received through various channels.
- Educate customers on the functional capabilities of the product and potential upgrades, ensuring their ongoing satisfaction and engagement.
- Assist in the enhancement of the product by collecting customer feedback, identifying recurring issues, and collaborating with the product manager to address and implement improvements.
- Uphold high service standards, surpassing expectations to guarantee customer satisfaction and foster retention.
Key Responsibilities for Associate:
- Ensure that business payments adhere to established policies and procedures through thorough review.
- Monitor payments made to vendors, assessing payment statuses to identify potential processing issues.
- Scrutinize account activity to detect any signs of fraudulent transactions or irregularities.
- Generate reports detailing accounts payable activities, including instances of delinquencies and exceptions.
- Reconcile accounts payable ledgers with statements from the company’s financial institution or bank journals.
- Process various forms of payment, including checks, money orders, credit card payments, wire transfers, etc.
- Collaborate with banks, auditors, and relevant stakeholders involved in the payment process.
- Investigate and resolve errors or discrepancies related to invoices or received payments for goods and services provided by businesses.
- Coordinate with the product and tech teams to grasp operational requirements and provide support from an operations standpoint.
Eligibility Criteria:
- Proficiency in undergraduate courses such as BCom, BBA, BBM, BA, B.Sc, MBA/PGDM.
- Attainment of a minimum of 50% in 10th, 12th, and graduation.
- Demonstration of a consistent academic record with no backlogs and gap years during the educational period.
Preferred skills:
- Demonstrated enthusiasm to acquire knowledge about the company’s products and their functionalities.
- Proficient in managing a substantial volume of inbound customer queries efficiently.
- Possess technical aptitude with the capability to comprehend and articulate complex concepts in easily understandable terms.
- Exhibit a strong ability to empathize with customers, emphasizing a high degree of customer-centricity.
- Familiarity with additional regional languages is advantageous, especially if the company operates within the country.
About Company:
Groww is Indiaʼs fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
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