WNS is hiring for the position of Associate – Operations in Bangalore, Hyderabad, Gurgaon, India. Candidates with Any Graduate/ Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | WNS |
| Position | Associate – Operations |
| Qualifications | Any Graduate/ Undergraduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, Hyderabad, Gurgaon, India |
Key Responsibilities:
- Handle incoming and outgoing customer calls with professionalism.
- Provide precise information and swiftly resolve customer inquiries, complaints, and issues.
- Aid customers with questions pertaining to products, services, or their accounts.
- Employ active listening techniques to comprehend customer needs and ensure their contentment.
- Maintain a comprehensive understanding of company offerings, policies, and procedures to effectively address customer concerns.
- Document customer interactions meticulously and update records with accurate details.
- Escalate intricate or unresolved matters to the appropriate department or supervisor for further assistance.
- Recommend additional products or services as per procedural requirements.
- Fulfill all responsibilities within team and individual performance targets.
- Adapt to a 24*7 work environment, particularly night shifts, with ease.
Eligibility Criteria:
- Any Graduate/ Undergraduate
Preferred skills:
- Possess strong written communication skills, coupled with a typing speed of 25 words per minute and a minimum accuracy of 90%.
- Ability to work flexible shifts.
- Comfortable with working from the office located in Hyderabad.
- Prior work experience is not necessary.
- Preference given to candidates with experience in Shipping and Logistics or with a solid understanding of back-office operations.
About Company:
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
How To Apply?
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