S&P Global is hiring for the position of Customer Support Analyst in Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | S&P Global |
| Position | Customer Support Analyst |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Hyderabad, India |
Key Responsibilities:
- Act as the primary point of contact for sell-side banks across all aspects of client service and application support.
- Monitor and manage all client inbound requests through the case management email system and telephony hotlines, ensuring timely resolution of deal-related and support queries.
- Proactively monitor live transactions to ensure system operability and a seamless user experience.
- Deliver high-quality client service by supporting clients with deal management, service disruptions, production issues, user training, and overall application usage.
- Conduct client meetings to provide training sessions, product demonstrations, and transactional support.
- Prepare and deliver scheduled as well as ad-hoc reports accurately and within defined timelines.
- Collaborate with Product Specialists to share client feedback and gain insights into strategic product roadmaps.
- Work closely with Professional Services teams during client onboarding to ensure proper training, user access setup, and testing of production environments.
- Compile daily operational reports to communicate key business metrics, such as transaction volumes and risk exposure, to management.
- Support regular usage audits to identify improvement opportunities and drive increased product adoption.
Eligibility Criteria:
- Possess a Bachelor’s degree or equivalent relevant work experience.
- Demonstrate proficiency in the MS Office Suite along with a strong understanding of internet-based applications.
- Show a keen interest in capital markets and the broader financial markets.
- Exhibit excellent written and verbal communication skills, with the ability to adapt communication style to different levels of management and clients.
- Display strong interpersonal skills that foster effective communication and build trusted client relationships.
- Have solid organizational and time management skills to meet deadlines and deliverables efficiently.
- Demonstrate the ability to work independently while effectively collaborating within a team environment.
About Company:
S&P Global Sustainable1 is the central source for sustainably intelligence from S&P Global. Sustainable1 matches customers with the ESG products, insights and solutions from across S&P Global’s divisions to help meet their unique needs. Our comprehensive coverage across global markets combined with in-depth ESG intelligence provides financial institutions, corporations and governments an unmatched level of clarity and confidence to successfully navigate the transition to a sustainable future. Our data and well-informed point of view on critical topics like energy transition, climate resilience, positive impact and sustainable finance allow us to go deep on the details that define the big picture so customers can make decisions with conviction.
How To Apply?
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