Cognizant is hiring for the position of Trainee – Junior Data Analyst in Kolkata, India Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name | Cognizant |
Position | Trainee – Junior Data Analyst |
Qualification | Bachelor’s/ Master’s Degree |
Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024/ 2025 |
Experience | Freshers (0 – 3 Years) |
Location | Kolkata, India (Hybrid) |
Key Responsibilities:
- Efficiently manage and process customer data using MS Excel, ensuring accuracy and completeness.
- Handle customer complaints and inquiries professionally and empathetically, ensuring timely resolution.
- Collaborate with cross-functional teams to enhance customer management processes and improve service delivery.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Maintain detailed records of customer interactions and transactions, ensuring data integrity.
- Provide regular reports and updates on customer service metrics to management.
- Assist in the development and implementation of customer service policies and procedures.
- Support the training and onboarding of new team members in customer management and complaint handling.
- Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
- Ensure compliance with industry regulations and company policies in all customer interactions.
- Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.
- Adapt to rotational shifts and a hybrid work model to meet business and customer needs.
Eligibility Criteria:
- Strong technical proficiency in MS Excel, including data analysis and reporting.
- Expertise in customer management within the Life Sciences sector.
- Proficiency in complaint management, ensuring effective resolution of customer issues.
- Excellent communication and interpersonal skills for handling customer interactions.
- Attention to detail and accuracy in data management and record-keeping.
- Ability to work collaboratively in a team environment and support cross-functional initiatives.
- Flexibility to adapt to a hybrid work model and rotational shifts based on business needs.
- Customer-centric approach, prioritizing customer satisfaction and service excellence.
- Commitment to ensuring compliance with industry standards and company policies.
- Willingness to participate in ongoing training and development to stay updated with industry trends and best practices.
- Strong problem-solving skills to address customer concerns and improve processes.
- Strong organizational skills with the ability to manage multiple tasks effectively.
Preferred Skills:
- Certification in MS Excel or Customer Service Management.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
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