Oracle is hiring for the position of Cloud Support Engineer in Bangalore, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Oracle |
| Position | Cloud Support Engineer (Chat) |
| Qualifications | Bachelor’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, India |
Key Responsibilities:
- Technical and Account-related Assistance: Provide timely and accurate technical and account-related support to customers using our cloud services through chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
- Issue Resolution: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines. Collaborate with customers, support, and service teams to identify root causes and recommend effective solutions.
- Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanor throughout interactions.
- Knowledge Base Maintenance: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and fix steps to assist customers and fellow team members.
- Continuous Learning: Stay updated with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
- Feedback Loop: Provide feedback to service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with cross-functional teams to enhance the user experience.
- Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
Eligibility Criteria:
- A bachelor’s degree in computer science, information technology, or a related field is preferred, or relevant experience with any bachelor’s degree.
Preferred skills:
- Communication Skills: Exceptional written and verbal communication skills, with the ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Customer-Centric: A passion for delivering outstanding customer experiences, with patience, empathy, and a customer-first attitude being essential.
- Time Management: Excellent time management skills, with the ability to balance multiple customer interactions simultaneously while maintaining a high level of responsiveness.
About Company:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
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