Accenture is hiring for the position of Customer Service New Associate in Bangalore, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service New Associate |
| Qualifications | Any Graduation |
| Batch | Recent Batches |
| Experience | 0 – 1 (Years) |
| Location | Mumbai, India |
Key Responsibilities:
- Aligned with our Customer Support vertical, you will assist in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions to ensure customer satisfaction.
- Your responsibilities also include closing faults and complaints within SLAs, emphasizing effective communication and a strong understanding of Customer Support metrics.
- Proficiency in communication and a solid grasp of Customer Support metrics are essential qualifications for this role.
- In this position, you will primarily solve routine problems by referring to established precedents and general guidelines.
- Your primary interaction will be within your own team and with your direct supervisor.
- Detailed instructions will guide your tasks, and your decisions will primarily impact your own work, closely supervised by management.
Eligibility Criteria:
- Any Graduation
Preferred skills:
- Proficiency in inbound customer service.
- Proficiency in outbound customer service.
- Expertise in customer service management.
- Strong verbal communication skills.
- Strong written communication skills.
- Effective collaboration and interpersonal skills.
- Commitment to delivering quality service.
- Ability to communicate effectively both verbally and in writing.
- Capability to manage multiple stakeholders efficiently.
- Capacity to perform well under pressure.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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