Atlassian is hiring for the positions of Junior Tech Support Analyst in Bengaluru, India. Candidates with Machine Learning Engineer are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Atlassian |
| Position | Junior Tech Support Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Entry Level |
| Location | Bengaluru, India |
Key Responsibilities:
- Reporting to the India Technical Support Manager, you’ll serve as a Junior On-Site Technical Support Analyst stationed at the Bengaluru office during standard work hours (Monday-Friday).
- Your primary responsibilities include maintaining meeting rooms, providing event support, and offering technical assistance for the technologies utilized by Atlassian on a daily basis.
- As a member of the regional Technical Support Team, you’ll collaborate with a global network, catering to Atlassian’s diverse workforce, from executives to regular employees, regardless of their location.
- Communication skills are key as you’ll interface with various teams within Workplace Technology, such as Service Desk, Engineering, and Leadership, serving as a liaison between end-users and technical specialists.
- You’ll engage closely with Atlassian’s core teams, spanning Product, Server, Cloud, and Mobile Engineering, Customer Support, and Executive levels, ensuring seamless operational support and addressing emerging challenges.
Eligibility Criteria:
- Exceptional customer service abilities are a must.
- A genuine passion for assisting individuals coupled with a strong eagerness to expand knowledge.
- Proficiency in AV troubleshooting, particularly with VC and collaboration technologies like Zoom Rooms and digital signage.
- Previous experience in offering technical preparation and support for onsite events.
- Competency in supporting and troubleshooting MacOS systems, both in-person and remotely.
- Proficient in supporting various collaboration tools such as Slack, Zoom, and GSuite.
Preferred skills:
- Proficient in supporting Windows 10/11 operating systems.
- Knowledgeable about Mobile Device Management (MDM) solutions.
- Basic understanding of SAML integrations.
- Experienced in collaborating with globally distributed teams.
About Company:
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
How To Apply?
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