Mphasis is hiring for Technical Support Associate | Apply Now!

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Mphasis is hiring for the position of Technical Support Associate in Bangalore, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameMphasis
PositionTechnical Support Associate
QualificationsBachelor’s or Master’s Degree
Batch2019/ 2020/ 2021/ 2022/ 2023/ 2024
Experience0 – 2 Years
LocationBangalore, India

Key Responsibilities:

  • Deliver professional technical support services remotely to client users.
  • Guide users remotely in addressing system and software issues, including installation, debugging, usage, and related software.
  • Identify and diagnose hardware failures, initiate inquiries regarding replacement parts, and coordinate subsequent maintenance activities.
  • Prioritize special cases for timely resolution, collaborating with other teams to address user issues effectively.
  • Accurately and comprehensively document case information in the system following established procedures.
  • Identify user needs and recommend product upgrades and configurations to enhance user experience.

Eligibility Criteria:

  • Possess effective communication skills, a proactive work attitude, a strong sense of responsibility, and a keen aptitude for learning.
  • Demonstrate foundational computer skills, including a basic understanding of computer operating systems, as well as commonly used software and hardware.
  • Hold a college degree or higher qualification.

Preferred skills:

  • Possess knowledge in customer support.
  • Require 0-2 years of experience.

About Company:

A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.

How To Apply?

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  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

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