Mphasis is hiring for the position of Technical Support Associate in Bangalore, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Mphasis |
| Position | Technical Support Associate |
| Qualifications | Bachelor’s or Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 0 – 2 Years |
| Location | Bangalore, India |
Key Responsibilities:
- Deliver professional technical support services remotely to client users.
- Guide users remotely in addressing system and software issues, including installation, debugging, usage, and related software.
- Identify and diagnose hardware failures, initiate inquiries regarding replacement parts, and coordinate subsequent maintenance activities.
- Prioritize special cases for timely resolution, collaborating with other teams to address user issues effectively.
- Accurately and comprehensively document case information in the system following established procedures.
- Identify user needs and recommend product upgrades and configurations to enhance user experience.
Eligibility Criteria:
- Possess effective communication skills, a proactive work attitude, a strong sense of responsibility, and a keen aptitude for learning.
- Demonstrate foundational computer skills, including a basic understanding of computer operating systems, as well as commonly used software and hardware.
- Hold a college degree or higher qualification.
Preferred skills:
- Possess knowledge in customer support.
- Require 0-2 years of experience.
About Company:
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
How To Apply?
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