WNS is hiring for Associate – Operations | Apply Now!

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WNS is hiring for the position of Associate – Operations in Bangalore, Hyderabad, Gurgaon, India. Candidates with Any Graduate/ Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameWNS 
PositionAssociate – Operations
QualificationsAny Graduate/ Undergraduate
Batch2019/ 2020/ 2021/ 2022/ 2023/ 2024
ExperienceFreshers/ Experienced
LocationBangalore, Hyderabad, India

Key Responsibilities:

  • Handle incoming and outgoing customer calls with professionalism and courtesy.
  • Provide prompt and accurate resolution to customer inquiries, complaints, and issues.
  • Assist customers with questions related to products, services, and account details.
  • Utilize active listening techniques to understand and address customer needs effectively.
  • Maintain up-to-date knowledge of company products, services, policies, and procedures.
  • Document all customer interactions accurately and update customer records accordingly.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Identify opportunities for upselling and cross-selling products or services as per process requirements.
  • Meet both team and personal performance targets consistently.
  • Demonstrate flexibility to work in a 24*7 environment, including night shifts, as needed.

Eligibility Criteria:

  • Any Graduate/ Undergraduate

Preferred skills:

  • Possess strong written communication skills.
  • Maintain a typing speed of 25 words per minute with 90% accuracy.
  • Able to work flexible shifts.
  • Willingness to work from the office in Hyderabad.
  • No prior work experience necessary.
  • Preference given to candidates with experience in Shipping and Logistics or a solid understanding of Back Office operations and its intricacies.

About Company:

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.

How To Apply?

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  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

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