Oracle is hiring for the position of Cloud Support Engineer in Bangalore, Hyderabad, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Oracle |
| Position | Cloud Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, Hyderabad, India |
Key Responsibilities:
- Technical Support & Troubleshooting: Deliver timely and precise technical assistance to customers utilizing our cloud services. Collaborate with cross-functional teams to diagnose and resolve technical issues effectively.
- Customer Engagement & Relationship Building: Cultivate strong customer relationships through exceptional support and a thorough understanding of their requirements.
- Knowledge Management & Documentation: Contribute to the upkeep of a current knowledge base by documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Remain abreast of developments in cloud technologies, analyze support patterns, and implement proactive measures to elevate service standards.
- Feedback and Improvement: Offer feedback to enhance the customer experience and collaborate with teams to refine services.
- Proactive Support: Anticipate potential issues and provide preemptive support to avert disruptions.
- Enable Support: Equip teams with best practices, training, and resources to deliver effective customer assistance.
- Escalation Handling & Metrics Reporting: Manage escalations proficiently, maintain meticulous records, and furnish insights for ongoing enhancement efforts.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
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