Freshworks is hiring for the position of Lead Business Analyst in Chennai, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Freshworks |
| Position | Lead Business Analyst |
| Qualifications | Bachelor’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Chennai, India |
Key Responsibilities:
- Configure and customize NetSuite to align with business processes and requirements.
- Oversee system security, user roles, and permissions.
- Manage data integrity, data migration, and data governance activities.
- Collaborate with IT teams to ensure system availability, scalability, and performance.
- Collaborate with stakeholders across departments to understand their business needs and translate them into NetSuite requirements.
- Conduct workshops, interviews, and document analysis to identify and prioritize system enhancements.
- Analyze complex business processes, workflows, and data flows to identify areas for improvement and optimization.
- Create detailed functional specifications and user stories to guide system changes and development.
Eligibility Criteria:
- Bachelor’s degree in computer science, information systems, business administration, or a related field.
Preferred skills:
- Proven experience as a NetSuite Administrator or Business Analyst, preferably in a senior role.
- Strong understanding of business processes, finance, and accounting principles.
- In-depth knowledge of NetSuite modules and functionality, including SuiteAnalytics, SuiteFlow, SuiteScript, and SuiteBuilder.
- Experience with system configuration, customization, and data migration in NetSuite.
- Proficiency in requirements gathering, business process modeling, and functional documentation.
- Excellent analytical and problem-solving skills with the ability to translate complex business requirements into practical system solutions.
- Strong project management skills, with the ability to lead and prioritize multiple initiatives simultaneously.
- Effective communication and collaboration skills, with the ability to work with stakeholders at all levels of the organization.
- NetSuite certifications (such as SuiteFoundation, SuiteAnalytics, SuiteCloud Developer) are a plus.
About Company:
Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
How To Apply?
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