Merademy

Adobe is hiring for Technical Support Consultant | Apply Now!

Merademyjobs405 mins
Join Telegram Channel!

Adobe is looking for Technical Support Consultant in Noida, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameAdobe
PositionTechnical Support Consultant
QualificationsAny Graduate
Batch2018/ 2019/ 2020/ 2021/ 2022/ 2023
ExperienceFreshers/ Experienced
LocationRemote (Work From Home)

Key Responsibilities:

  • Ensure first-time resolution by addressing customer requests and resolving technical and non-technical issues during the initial contact on voice and chat channels for assigned products.
  • Handle technical support matters for web products, including Adobe Express, Firefly, Animate, Dreamweaver, and Adobe XD.
  • Deliver professional and competent online support for global customers.
  • Accurately document all customer interactions in a case tracking database, using full written English for content logging.
  • Clearly communicate and articulate with customers in both verbal and written communication.
  • Follow up on interactions promptly, demonstrating ownership and a commitment to resolving issues in a timely manner.
  • Understand escalation handling procedures and assess the business impact of the reported issues.
  • Obtain a general understanding of operating systems and application operations related to product usage.
  • Report top call generators, severe issues, emerging trends, feature requests, and common how-to questions.
  • Forward any issues or escalations to the next level of support for further resolution.

Eligibility Criteria:

  • Graduate with a full-time degree.
  • Exceptional communication skills, both spoken and written.
  • Proficient in providing excellent customer service with a focus on problem-solving.
  • Demonstrated high patience and the ability to pacify difficult customers effectively.
  • Outstanding customer service skills with the capability to handle and resolve escalated issues.
  • Hands-on experience in troubleshooting software on Windows and/or Mac operating systems.
  • Proven ability to work collaboratively in a team environment, managing a diverse workload.
  • Skilled in conducting training sessions for various aspects of the job.

Preferred skills:

  • Possesses cultural awareness and conversational English proficiency.
  • Proficient in Windows, MAC OS, and general desktop support, including issue configurations.
  • General cultural awareness, including the ability to understand different regional accents and basic knowledge of countries, capitals, and regions to avoid spelling requests.
  • Applies professional concepts and company policies to resolve a variety of issues.
  • Possesses general knowledge of Adobe DME products.
  • Advanced knowledge of at least one product is a significant advantage.

About Company:

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here

Join our WhatsApp Community: Click Here

40 thoughts on “Adobe is hiring for Technical Support Consultant | Apply Now!”

  1. Hello my loved one! I wish to say that this article is amazing, nice written and include almost all significant infos. I?¦d like to see more posts like this .

  3. It is really a great and useful piece of info. I am glad that you shared this helpful information with us. Please keep us informed like this. Thank you for sharing.

  4. hello there and thank you to your information – I’ve certainly picked up anything new from proper here. I did alternatively expertise a few technical issues the usage of this site, since I experienced to reload the website many times previous to I may just get it to load correctly. I had been wondering in case your hosting is OK? Not that I’m complaining, but sluggish loading circumstances times will often have an effect on your placement in google and can damage your quality score if ads and ***********|advertising|advertising|advertising and *********** with Adwords. Well I’m including this RSS to my e-mail and could glance out for much more of your respective exciting content. Make sure you replace this once more soon..

  7. I’m not that much of a online reader to be honest but your sites really nice, keep it up! I’ll go ahead and bookmark your website to come back in the future. Many thanks

  8. Whats Happening i’m new to this, I stumbled upon this I have discovered It absolutely helpful and it has aided me out loads. I hope to contribute & assist other users like its aided me. Great job.

  9. Its like you read my mind! You appear to know a lot about this, like you wrote the book in it or something. I think that you can do with a few pics to drive the message home a bit, but other than that, this is fantastic blog. A fantastic read. I will certainly be back.

  11. Hello! I just would like to give a huge thumbs up for the great info you have here on this post. I will be coming back to your blog for more soon.

  13. F*ckin¦ amazing issues here. I am very happy to look your post. Thank you so much and i am having a look forward to contact you. Will you kindly drop me a e-mail?

  14. Hello! Someone in my Facebook group shared this site with us so I came to take a look. I’m definitely enjoying the information. I’m bookmarking and will be tweeting this to my followers! Excellent blog and great style and design.

  15. You actually make it appear really easy along with your presentation however I to find this matter to be actually one thing which I believe I’d never understand. It sort of feels too complex and extremely wide for me. I’m having a look forward for your next put up, I will attempt to get the grasp of it!

  16. Generally I don’t read post on blogs, however I would like to say that this write-up very pressured me to check out and do it! Your writing style has been surprised me. Thanks, quite nice post.

  20. I?¦ve recently started a site, the information you offer on this website has helped me tremendously. Thank you for all of your time & work.

  24. best online poker tournaments uk, free money online casino canada and best new casino nz, or online slots united states reddit

    Check out my site – bahamas gambling regulations [Philomena]

  26. online casino united states that accept paysafe, biggest casino
    in ontario united kingdom and spin palace mobile casino australia, or buy slot machines australia

    Look at my homepage :: free games win real money (Greta)

Leave a Reply

Your email address will not be published. Required fields are marked *

Related News

error: Content is protected !!