Springworks is hiring for the position of Customer Success Associate/ Data Entry Intern across India. Candidates with Any Graduate/ 12th Pass are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Springworks |
| Position | Customer Success Associate/ Data Entry Intern |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | Any Batch |
| Experience | 0 – 4 (Years) |
| Location | Permanent Work From Home |
Key Responsibilities:
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period.
- Provide product training to enable the customers to realize the potential.
- Identify product usage gaps and provide actionable solutions to the clients.
- Build value-based relationships with clients and create winners.
- Identify opportunities of upselling and cross-selling along with the Account Managers.
- Identify appropriate business use cases where it can be deployed.
- Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed.
- Define, track, measure and report key metrics that need to be monitored to improve Partner’s conversion rates.
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap.
- Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders.
- Working cross-functionally with business teams to ensure development and implementation of programs as per timelines..
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Eligibility Criteria:
- A highly organized & responsive person who can multi-task with efficiency.
- Experience in defining requirements and using data and metrics to draw business insights.
- Exemplary written and verbal communication skills to work along with Global Customers.
- Has an exceptional ability to communicate and foster positive business relationships.
- Deep understanding of customers concerns and thoughts regarding the use of products.
- Displays a true passion for customers and for Customer Success.
- Knowledge of product integrations, API documents would be appreciated.
Preferred skills:
- Attention to detail, Strong communication skills (via phone, email, chat).
- Proficient in using Google Docs, Slides and Sheets.
- Excellent Coordination and interpersonal skills.
- Excellent organizational skills with an ability to think proactively and prioritize work.
About Company:
At Springworks, we’re on a mission to revolutionize the world of People Operations. With our innovative tools and products, we’ve already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
