American Express is hiring for the position of Customer Service Analyst in Gurgaon, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | American Express |
| Position | Customer Service Analyst |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Gurgaon (Hybrid) |
Key Responsibilities:
- Ensure timely and high-quality completion of merchant fund release requests, alongside thorough research and reconciliation of merchant accounts.
- Manage inbound and outbound calls, maintaining an 80/20 calling ratio.
- Collaborate with internal teams and client managers to handle requests effectively.
- Provide service and support to various stakeholders including Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
- Review, analyze, and process merchant requests, ranging from simple to complex.
- Utilize information from business and legal documents such as Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures, and PAD Agreements to fulfill critical maintenance requests.
- Ensure cases are executed in a timely manner, adhering to strict deadlines to enhance the merchant experience.
- Demonstrate strong analytical and collaboration skills.
- Exhibit excellent written and verbal communication skills.
- Display self-direction with exceptional follow-through.
- Prioritize customer satisfaction with a sense of urgency, setting an example for delivering extraordinary customer care.
- Interact professionally with clients at all levels.
- Manage multiple tasks simultaneously.
- Possess working knowledge of MS Office products, including Excel, Word, PowerPoint, etc.
- Work the Monday – Friday – 1930 – 0400 IST shift.
Eligibility Criteria:
- Graduates
Preferred skills:
- Proficient in verbal and written communication.
- Capable of assessing Merchant information.
- Strong focus on achieving results.
- Skilled in making independent decisions and meeting tight deadlines.
- Exhibits reliability and dependability.
About Company:
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
