Gainwell Technologies is hiring for the position of Workforce Management Analyst in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Gainwell Technologies |
| Position | Workforce Management Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India (Remote) |
Key Responsibilities:
Forecasting and Staffing:
- Analyze historical data to forecast future call volumes and staffing requirements for locked forecasts.
- Develop staffing plans aligned with forecasted demand and business objectives.
- Adjust staffing levels in response to real-time fluctuations in demand.
Scheduling and Allocation:
- Create employee schedules that align with forecasted demand and labor constraints.
- Optimize shift patterns to maximize efficiency and minimize costs.
- Manage employee time-off requests while ensuring adequate coverage during peak periods.
Performance Monitoring and Coaching:
- Monitor real-time adherence to schedules and performance metrics.
- Identify performance gaps and provide coaching to employees.
- Conduct performance reviews and deliver constructive feedback.
Data Analysis and Reporting:
- Analyze workforce data to identify trends and opportunities for process optimization.
- Generate reports on key workforce management KPIs.
- Present insights and recommendations to management to support decision-making.
Compliance Management:
- Ensure adherence to labor laws and company policies regarding scheduling and overtime.
- Monitor employee time and attendance records to prevent violations.
Eligibility Criteria:
- Strong analytical skills with the ability to interpret and derive insights from data.
- Excellent communication and interpersonal skills.
- Proficiency in using workforce management software.
- Good understanding of labor laws and compliance requirements.
- Strong problem-solving and decision-making abilities.
- Proficiency in working with telephony routing solutions.
- Advanced proficiency in Microsoft Excel and Power BI.
About Company:
For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.
How To Apply?
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