Salesforce is hiring for the position of Technical Support Engineer in Bangalore; Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Technical Support Engineer |
| Qualifications | Bachelor’s Degree |
| Experience | Experienced |
| Location | Bangalore; Hyderabad, India |
Key Responsibilities:
- Serve as the primary technical point of contact for customers experiencing issues with Cimulate and Salesforce Commerce Cloud integrations.
- Investigate, troubleshoot, and resolve customer-reported issues related to ecommerce search, inference behavior, data pipelines, indexing, APIs, and platform configurations.
- Collaborate closely with Engineering teams on escalation triage, root-cause analysis, and customer-specific technical debugging.
- Analyze platform behavior using logs, SQL queries, YAML configurations, dashboards, and debugging tools.
- Support Kubernetes- and GitOps-based operational workflows, including configuration validation and deployment troubleshooting.
- Communicate clearly and effectively with Customer Success Managers, technical stakeholders, and enterprise customers throughout the support lifecycle.
- Document investigations through clear and structured root-cause analyses, presenting the conclusion first, followed by the root cause and supporting evidence.
- Identify recurring issues and provide insights that contribute to operational improvements, tooling enhancements, and knowledge base development.
- Develop strong expertise in ecommerce search concepts, including relevance, ranking, merchandising, catalog structure, and customer experience optimization.
- Collaborate effectively within a global, fast-paced support environment focused on customer satisfaction and operational excellence.
- Contribute to continuous improvement initiatives across support processes, incident management, and escalation workflows.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or an equivalent field, or equivalent practical experience.
- At least 2 years of experience supporting SaaS platforms, e-commerce technologies, search platforms, or cloud-based applications.
- Experience working with Salesforce Commerce Cloud, e-commerce search solutions, or related e-commerce technologies.
- Strong troubleshooting, analytical, and problem-solving skills in customer-facing technical environments.
- Strong hands-on SQL skills for investigation and data analysis, including the ability to write joins, aggregations, and subqueries and analyze large or time-partitioned datasets. Experience with cloud data warehouses such as BigQuery, Snowflake, or Redshift is highly desirable.
- Familiarity with structured configuration formats such as YAML and JSON.
- Basic scripting or debugging experience with Bash, Python, Go, or similar programming languages.
- Ability to follow a systematic and evidence-driven troubleshooting approach by forming hypotheses, validating them against data and logs, and identifying verified root causes rather than relying on initial assumptions.
- Familiarity with cloud-native infrastructure and GitOps/CI-CD workflows, including Kubernetes, containerized services, ArgoCD, Helm, and Git-based configuration management, is an advantage but not mandatory.
- General understanding of e-commerce architecture, APIs, web technologies, and search and recommendation systems.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Ability to manage multiple priorities and effectively handle high-severity customer escalations in a fast-paced environment.
Preferred Skills:
- Experience supporting AI-powered search, personalization, or recommendation platforms.
- Familiarity with Kubernetes, Helm, ArgoCD, or cloud infrastructure troubleshooting and debugging.
- Experience troubleshooting distributed systems, APIs, or data pipelines.
- Experience working in environments that follow modern observability and incident-management practices.
- Familiarity with e-commerce search concepts, including indexing, ranking, relevance tuning, facets, and merchandising.
- Experience collaborating cross-functionally with Engineering, Product, and Customer Success teams.
- Knowledge of web technologies, including HTML, JavaScript, APIs, and browser debugging tools.
- Proficiency in using AI assistants to improve technical investigation and problem-solving, such as generating SQL queries, summarizing logs, and creating reusable prompts and workflows, combined with the technical expertise to critically evaluate AI-generated outputs and identify inaccurate or misleading results.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
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