Oracle is hiring for the position of Support Engineer 1 in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Oracle |
| Position | Support Engineer 1 |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | 0-2 (Years) |
| Location | Bengaluru, India |
Key Responsibilities:
- Customer Support and Relationship Management: Serve as the primary point of contact for customers by responding to technical inquiries through phone, email, or in-person interactions while building and maintaining strong customer relationships.
- Technical Support: Provide technical assistance by answering product-related questions and troubleshooting basic issues associated with assigned Oracle products.
- Technical Issue Resolution: Research, replicate, test, and resolve customer-reported technical issues using established troubleshooting methods with minimal supervision.
- Service Request Management: Follow up with customers on service requests to communicate resolutions, ensure complete issue resolution, and escalate complex technical problems to the appropriate support teams when necessary.
- Bug Reporting and Escalation: Collaborate with senior team members to identify, document, and report product defects, reliability concerns, and maintenance issues while supporting the resolution of recurring technical problems.
- Technical Documentation: Accurately document service requests, troubleshooting activities, and issue resolutions while utilizing troubleshooting guides and Knowledge Base resources.
- Knowledge Base Management: Assist in developing and maintaining troubleshooting guides and Knowledge Base articles for resolved technical issues.
- Product Knowledge Development: Develop a comprehensive understanding of Oracle products, customer environments, and the overall product ecosystem to deliver effective technical support.
- Cross-Functional Collaboration: Support internal teams and stakeholders by assisting with customer-related technical inquiries and issue resolution.
- Automation and AI Utilization: Leverage automation tools and AI-assisted technologies to identify root causes, improve troubleshooting efficiency, and enhance technical support processes.
- Process Improvement: Identify opportunities to improve support workflows, operational procedures, and best practices based on customer feedback and operational insights.
- Performance Monitoring: Monitor individual support performance metrics and ensure service delivery objectives are achieved with guidance from senior team members.
- Translation Support: Provide oral and written translation assistance for technical and non-technical product and service inquiries whenever required.
- Task Planning and Execution: Complete assigned tasks within established timelines while effectively managing priorities and adapting to changing project requirements.
- Team Collaboration: Collaborate with team members to understand project expectations, contribute to shared objectives, and gain a better understanding of customer and business requirements.
- Problem Solving: Follow established procedures to identify, troubleshoot, and escalate technical issues while collecting and analyzing relevant information to resolve common problems.
- Continuous Learning: Continuously enhance technical knowledge and professional skills by participating in training programs and staying updated with industry trends and best practices.
- Continuous Improvement: Contribute to improving the efficiency, effectiveness, and quality of technical support operations by identifying opportunities to optimize processes and workflows.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
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