Salesforce is hiring for the position of Technical Support Engineer in Bangalore; Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Technical Support Engineer |
| Qualifications | Bachelor’s Degree |
| Experience | Experienced |
| Location | Bangalore; Hyderabad, India |
Key Responsibilities:
- Assist third-party developers in troubleshooting integrations with Salesforce APIs, Apex, Visualforce, and other Salesforce developer products, ensuring issues are thoroughly investigated, debugged, and resolved.
- Develop sample code, client libraries, and contribute to open-source projects to support the developer ecosystem.
- Create and maintain knowledge base articles and technical documentation to improve operational efficiency and empower the developer community.
- Resolve customer service issues and effectively manage complex technical support cases to ensure timely resolution.
- Manage customer expectations and deliver a high-quality support experience that drives customer satisfaction.
- Develop and maintain in-depth technical expertise in assigned product areas and leverage this knowledge to provide effective customer support.
- Assist in the design, development, and delivery of product-related and technical training programs.
- Review support cases to ensure technical accuracy, troubleshooting effectiveness, and adherence to support standards.
- Define, document, and promote technical best practices for customers and internal teams.
- Identify opportunities for product and service expansion and effectively communicate Salesforce solutions to customers in a clear, accurate, and persuasive manner.
- Complete assigned project tasks and responsibilities within established timelines and quality standards.
- Achieve monthly performance targets and key performance indicators (KPIs), including Customer Satisfaction (CSAT) and productivity metrics.
Eligibility Criteria:
- Bachelor’s degree in Engineering, Computer Science, or a related technical field, with a strong academic background preferred.
- Possess 2 to 8 years of experience in software engineering, application development, or programming.
- Demonstrate hands-on experience with Salesforce Lightning Experience, including Lightning Web Components (LWC) and Aura Framework.
- Exhibit strong proficiency in modern JavaScript development.
- Possess expertise in Apex development, including both synchronous and asynchronous processing.
- Have experience designing and implementing integrations using REST, SOAP, and Bulk APIs.
- Demonstrate strong debugging, troubleshooting, and problem-solving skills for complex technical issues.
- Possess working knowledge of Visualforce development and customization.
- Have experience with Salesforce Sites, Communities, and the Force.com platform.
- Demonstrate proficiency in SOQL and SOSL for data querying and search operations.
- Have experience with deployment tools and processes, including Metadata API, ANT Migration Tool, and Salesforce CLI.
- Possess hands-on experience with Salesforce Flows and Process Builder for workflow automation.
- Demonstrate knowledge of authentication mechanisms, Single Sign-On (SSO), and Auth Providers.
- Have experience with event-driven architecture concepts, including Platform Events, Streaming API, and Change Data Capture.
- Possess knowledge of Salesforce Field Service Lightning (FSL).
- Demonstrate experience in mobile application development and mobile platform integrations.
- Exhibit excellent written and verbal communication skills.
- Possess a solid understanding of internet technologies, including firewalls, web servers, and proxy servers.
- Demonstrate knowledge of relational database management systems (RDBMS), database concepts, and SQL.
Preferred Skills:
- Have prior experience working with Salesforce CRM and related Salesforce technologies.
- Possess experience contributing to open-source projects as a committer or active contributor.
- Hold the Salesforce Certified Administrator (ADM201) certification.
- Hold the Salesforce Certified Advanced Administrator (ADM211) certification.
- Hold the Salesforce Certified Developer (DEV401) certification.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
