Amdocs is hiring for the position of Technical & Business Operations Analyst in Pune, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amdocs |
| Position | Technical & Business Operations Analyst |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Pune, India |
Key Responsibilities:
- Perform ticket analysis and triage issues by identifying service interruptions, categorizing incidents, and coordinating with relevant teams to ensure timely resolution.
- Ensure completeness of ticket information by validating required details (such as error screenshots and customer IDs) and applying standard procedures to resolve known or recurring issues.
- Leverage existing knowledge bases and documentation to deliver quick wins and provide effective first-level resolution.
- Manage ticket queues efficiently by assigning tasks to appropriate teams, tracking progress, and ensuring adherence to defined SLAs.
- Drive timely resolution or escalation of issues within agreed SLAs while delivering a positive customer support experience through clear communication and professional interaction.
- Maintain and update quality assurance checklists to support progress tracking and ensure compliance with standard operating procedures.
- Ensure seamless shift handovers by documenting updates and monitoring SLA performance while tracking key performance indicators (KPIs).
- Maintain clear and accurate communication and documentation while acting as a primary point of contact.
- Perform validation, verification, and correction of system artifacts (such as reports, bills, event records, and screens) and document any identified errors.
- Execute basic software system operations including screen-based activities, job execution, configuration, installation, and system backups.
- Handle application fallouts and billing operations by processing manual billing requests, journalizing entries, managing payments, and performing miscellaneous custom activities.
Eligibility Criteria:
- Hold a Bachelor’s degree in Science, Information Technology, Computer Science, or an equivalent discipline.
- Demonstrate experience in writing software code using at least one programming language.
- Possess a strong understanding of Object-Oriented Design and development principles.
- Have experience in Production Support and/or Application Support environments.
About Company:
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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