NatWest Group is hiring for the position of Customer Service Analyst in Gurugram, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NatWest Group |
| Position | Customer Service Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | 1 (Years) |
| Location | Gurugram, India (Hybrid) |
Key Responsibilities:
- Provide outstanding customer service in every interaction with bank employees while handling general HR-related requests.
- Guide and educate employees on the various ways to interact with HR and help them choose the most appropriate service options based on their needs.
- Use effective questioning techniques to gather relevant information and deliver accurate and fair solutions in line with the bank’s policies and processes.
- Identify the root causes of issues and resolve them efficiently to ensure effective problem resolution.
- Stay updated on changes in HR policies, processes, and procedures to provide accurate guidance and support.
- Manage personal workload effectively while adapting to the evolving requirements of the HR team.
- Utilize HR systems to accurately record, update, and maintain employee and customer records.
Eligibility Criteria:
- Demonstrate a strong background in delivering excellent customer service with the ability to tailor communication styles to effectively interact with a diverse range of customers.
- Show the ability to work efficiently in a fast-paced environment while taking initiative independently and collaborating effectively as part of a team.
- Possess at least one year of relevant professional experience in a similar role or environment.
- Exhibit proficiency in Microsoft Office applications, particularly Microsoft Excel, along with strong overall computer skills.
- Demonstrate the ability to prioritize tasks effectively to ensure high-quality work is delivered within defined deadlines.
- Show experience in collaborating with cross-functional teams across India and the UK, supported by strong communication and candidate interaction skills.
- Possess knowledge of background verification processes and experience coordinating with external suppliers or service providers.
- Apply strong problem-solving and analytical skills to identify issues and develop effective solutions.
About Company:
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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