Google is hiring for the position of Product Support Engineer in Hyderabad, India. Candidates with a Bachelor’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | |
| Position | Product Support Engineer, University Graduate |
| Qualifications | Bachelor’s Degree |
| Batch | 2026 |
| Experience | Freshers |
| Location | Hyderabad, India. |
Key Responsibilities:
- Apply subject matter expertise in Google’s AI-driven advertising products, particularly Performance Max, by understanding complex functionalities to effectively provide guidance and troubleshoot issues.
- Develop and implement automation tools for diagnostics and debugging to streamline support processes and improve efficiency, resulting in faster issue resolution.
- Deliver high-quality customer service throughout the customer lifecycle by troubleshooting and resolving issues for Google advertisers, Sales teams, agencies, and partners.
- Analyze data and operational insights to identify root causes of issues and develop action plans, focusing on knowledge management, operational improvements, account reviews, and product adoption.
- Collaborate with Sales, Product, Engineering, and other cross-functional teams to continuously improve the client journey, resolve complex issues, and better understand customer pain points.
Eligibility Criteria:
- Hold a Bachelor’s degree in Engineering, Computer Science, or a related field, or possess equivalent practical experience.
- Demonstrate experience working with data, SQL, and web technologies to support technical analysis and problem-solving.
- Show flexibility and willingness to work non-standard working hours in alignment with customer requirements.
Preferred Skills:
- Possess experience in business analysis, including conducting analytics, developing dashboards, and providing data-driven recommendations.
- Have experience working in technical product support, cloud support, quality engineering, or Site Reliability Engineering (SRE) environments.
- Demonstrate familiarity with Google Ads or other online advertising platforms and an understanding of the media and technology landscape.
- Possess experience in technical troubleshooting or customer support within a technology organization, including customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
- Demonstrate the ability to analyze and resolve issues while developing tactical, customer-focused solutions.
- Exhibit a strong customer-first and empathetic mindset, with the ability to take ownership of end-to-end customer experiences and solutions.
About Company:
A problem isn’t truly solved until it’s solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
