CGI is hiring for the position of Service Desk Technician L1 Support in Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | CGI |
| Position | Service Desk Technician L1 Support |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers |
| Location | Bangalore, India |
Key Responsibilities:
- Serve as the first point of contact for all IT-related queries received via phone, email, chat, or ticketing systems.
- Provide Level 1 (L1) troubleshooting support for hardware, software, network, email, VPN, and application-related issues.
- Perform password resets, account unlocks, and provide user access support as required.
- Log, monitor, and track incidents in the ticketing system, ensuring timely resolution in accordance with defined SLAs.
- Escalate unresolved or complex issues to Level 2 (L2) or Level 3 (L3) support teams when necessary.
- Document resolutions accurately and maintain updates to the knowledge base for future reference.
- Deliver high-quality customer service by communicating solutions and updates clearly and professionally.
Eligibility Criteria:
- Hold a B.Sc. in Computer Science, BCA, or B.Tech degree, with a passing year of 2023, 2024, or 2025.
- Have secured a minimum of 60% aggregate marks throughout academics (10th, 12th, and Undergraduate studies).
- Must not have any active backlogs at the time of application.
- Demonstrate strong academic performance and a willingness to learn.
Required Skills:
- Possess a good understanding of computer fundamentals, operating systems, networking basics, and MS Office applications.
- Demonstrate basic knowledge of Windows troubleshooting, system configuration, and commonly used IT tools.
- Exhibit strong verbal and written communication skills.
- Display good analytical thinking and problem-solving abilities.
- Ability to work effectively in a fast-paced, customer-centric environment.
- Show willingness to work in 24/7 rotational shifts as per business requirements.
Preferred Skill:
- Proficiency in English communication.
- Knowledge of Help Desk and IT Services operations.
- Understanding of Incident Management processes.
About Company:
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
How To Apply?
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- Fill the details with the information provided.
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