Atlassian is hiring for the positions of Technical Support Engineer in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Atlassian |
| Position | Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Experienced |
| Location | Bengaluru, India (Remote) |
Key Responsibilities:
- Take ownership of the end-to-end customer support experience for Atlassian products.
- Diagnose, troubleshoot, and resolve customer technical issues by applying structured troubleshooting practices, collaboration, and transparent communication across teams.
- Escalate complex or critical issues in a timely manner in accordance with established Standard Operating Procedures (SOPs).
- Develop and maintain knowledge base articles to document new learnings and enable knowledge reuse across the organization.
- Actively participate in technical discussions within the Technical Support team to share best practices and stay updated on new tools and technologies.
- Build and maintain expertise in a specific technical domain by focusing on an area of specialization and attending relevant technical training.
- Demonstrate flexibility in work schedules, including modified work weeks and providing on-call support during non-working days when required.
Eligibility Criteria:
- Strong technical proficiency in databases, with the ability to write, modify, and optimize SQL queries.
- Experience in log searching, monitoring, and analyzing machine-generated data using web-based interfaces or similar tools.
- Hands-on experience working with APIs and RESTful services.
- Solid front-end troubleshooting skills and understanding of networking concepts, including DNS, DHCP, SSL, proxies, firewalls, and basic network troubleshooting commands to identify root causes of network issues.
- Experience supporting and troubleshooting Java-based applications, including analyzing stack traces and resolving Java exceptions.
Competencies:
- Strong customer-oriented mindset with a focus on delivering high-quality support experiences.
- Effective verbal and written communication skills.
- High adaptability to changing technologies, tools, and work environments.
- Strong team player with the ability to collaborate effectively across teams.
- Demonstrated learning aptitude and willingness to continuously upskill.
Experience:
- 3–5 years of experience in Technical Support, Software Services, or System Administration supporting a large end-user community.
- Proven ability to de-escalate complex and high-pressure customer situations, including interactions with executive-level stakeholders, while managing support tickets and mentoring team members.
- Hands-on experience supporting customers through multiple channels, including email, phone, chat, and screen-sharing sessions.
- Experience working efficiently in a high-volume case or ticketing environment.
Preferred Skills:
- Experience using browser developer tools, HAR file analysis, and tools such as Splunk.
- Good understanding of OAuth-based authentication and other authentication mechanisms, including SSO and SAML.
- Experience working in Linux-based environments.
- Understanding of email flow concepts and protocols such as SMTP, POP, and IMAP.
- Familiarity with cloud platforms such as AWS is an added advantage.
About Company:
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
