PTC is hiring for the position of Associate Product Analyst in Pune, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | PTC |
| Position | Associate Product Analyst |
| Qualification | Bachelor’s Degree |
| Batch | 2020/ 2021/ 2022 / 2023/ 2024/ 2025 |
| Experience | Freshers (0 – 2 Years) |
| Location | Pune, India |
Key Responsibilities:
- Provide technical assistance to customers by thoroughly investigating reported issues related to PTC’s products and addressing related queries.
- Offer guidance and best practices while adhering to quality management procedures.
- Use PTC’s case management tool to log issues, track statuses, and manage related activities in alignment with service level targets.
- Create, enhance, and publish knowledge articles for use by PTC customers, employees, and relevant stakeholders.
- Participate in training programs with opportunities to train, mentor, and enhance technical expertise.
- Demonstrate a proactive and independent approach to taking on new challenges and initiatives.
- Identify and recommend product and support training opportunities to strengthen the support team’s capabilities.
- Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications such as Windchill and Creo.
- Develop expertise in PLM applications like Windchill and Creo to improve customer support.
- Adhere to ISO 9001:2015 standards and follow the organization’s quality management procedures.
- Configure software, replicate issues using cloud or on-premise environments, troubleshoot technical problems, and collaborate with departments like R&D and QA for issue resolution.
- Communicate issue resolutions effectively to customers.
- Collaborate with global teams to provide high-quality support for mission-critical customers.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Information Systems, Mechanical Engineering, or a related field.
- 0-2 years of experience in support services or software development within a hands-on, practical, or business environment that requires both technical and soft skills.
- Strong foundation in object-oriented programming using Java.
- Excellent verbal and written communication skills in English.
- Experience working with Windows and UNIX operating systems.
- Knowledge or exposure to relational database technologies such as Oracle and MS SQL Server.
About Company:
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
How To Apply?
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