Amazon is hiring for the position of Virtual Customer Support Associate in across India. Candidates with Any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Virtual Customer Support Associate |
| Qualifications | Any Graduate/ Post Graduate |
| Experience | Freshers/ Experienced |
| Location | Work From Home |
Key Responsibilities:
- Serve as the first point of contact for customers, addressing queries through phone, chat, and/or email.
- Prevent issues, resolve customer queries, and provide a delightful customer experience.
- Handle a variety of customer inquiries, including order and product questions, payment matters, and website navigation.
- Utilize a range of tools to navigate systems, conduct research, and review potential solutions.
- Communicate effectively with customers to provide clear and helpful assistance.
Eligibility Criteria:
- Must be at least 18 years of age.
- Possess the legal right to work in India.
- Strong communication skills in English, both written and verbal.
- Availability to work varying shifts from Monday to Sunday within operational hours.
- Willingness and ability to work rotating shifts, including early, late, overnight, weekend, and overtime as needed.
- Have a quiet, distraction-free workspace with a dedicated office setup, including a desk and chair.
- Meet the technical requirement of a minimum broadband connection speed of 100MB download and 20MB upload, using a hard-wired ethernet connection (no WiFi).
Preferred skills:
- Demonstrate a strong work ethic, articulate communication, and attention to detail.
- Provide friendly and customer-focused service in all situations.
- Exhibit the ability to learn quickly and adapt to change.
- Effectively manage multiple tasks in a fast-paced, dynamic environment.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
