IBM is hiring for the position of Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IBM |
| Position | Technical Support Engineer |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | Recent Batches |
| Experience | Entry Level |
| Location | Bangalore, India/ Remote |
Key Responsibilities:
- Collaborate with the Partner Technology Services team to develop next-generation partner solutions at Apptio.
- Work closely with the partner ecosystem and internal teams to create and bring joint solutions to the market.
- Understand the technical requirements of partners and architect solutions that address both partner and customer needs.
- Act as the technical liaison between Apptio and partner organizations, ensuring smooth communication and collaboration.
- Provide technical support and training to partners to facilitate successful implementation and adoption of joint solutions.
Eligibility Criteria:
- Previous experience in technical support, software services, or system administration for a large end-user community.
- Proficiency in troubleshooting, data analysis, and working with Windows Servers.
- Familiarity with RESTful APIs is a plus.
- Fluent in English.
Preferred Skills:
- Strong database skills, including the ability to write and update SQL queries.
- Basic knowledge of JavaScript or a similar programming language.
- Understanding of Agile methodologies such as Scrum, Kanban, or SAFe.
- Strong aptitude for learning new technologies and applying them in customer-facing scenarios.
- Ability to effectively communicate with customers at an executive level on technical details, progress, and next steps.
- Proven ability to manage time efficiently, balancing multiple tasks with different priorities and urgency levels.
- Ability to act as a customer advocate by staying informed and communicating updates effectively within the company or team.
- Dedication to resolving customer issues, driving investigations to identify the root cause, and establishing clear resolution plans.
About Company:
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
