Cognizant is hiring for the position of Trainee – Junior Data Analyst in Kolkata, India Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Trainee – Junior Data Analyst |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Kolkata, India (Hybrid) |
Key Responsibilities:
- Manage and maintain customer data with precision to ensure accuracy and reliability.
- Efficiently address and resolve customer complaints to enhance satisfaction.
- Apply advanced Excel skills to analyze and interpret customer data for actionable insights.
- Provide timely and effective communication to address customer concerns and queries.
- Collaborate with cross-functional teams to ensure seamless customer service operations.
- Implement customer management best practices to improve service quality and operational efficiency.
- Monitor and report on customer service metrics to identify areas for improvement.
- Develop and maintain documentation related to customer interactions and complaint resolutions.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Conduct regular reviews of customer feedback to identify trends and opportunities for improvement.
- Assist in the development and implementation of customer service training programs.
- Support continuous improvement of customer service processes and systems.
- Contribute to company success by enhancing customer satisfaction and loyalty.
Eligibility Criteria:
- Strong proficiency in advanced Excel for data analysis and reporting.
- Proven experience in customer management within the life sciences sector.
- Expertise in complaint management with a focus on effective issue resolution.
- Excellent communication skills for engaging with customers and internal teams.
- Keen attention to detail to ensure accuracy in customer data management.
- Ability to work collaboratively in a team-oriented environment.
- Proactive approach to identifying and addressing customer service challenges.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
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