Wipro is hiring for the position of Data Science Analyst in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Data Science Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bengaluru, India |
Key Responsibilities:
Oversee and Support Processes:
- Review daily transactions and performance metrics for the team.
- Analyze the performance dashboard and team scores.
- Provide technical support and process guidance to help the team improve performance metrics.
- Record, track, and document all queries received, steps taken to resolve issues, and the outcomes (both successful and unsuccessful).
- Ensure adherence to standard processes and procedures for resolving client queries.
- Resolve client queries within the Service Level Agreements (SLAs) defined in the contract.
- Develop an understanding of the process and product for team members to enhance client interaction and troubleshooting capabilities.
- Document and analyze call logs to identify recurring trends and prevent future issues.
- Identify potential issues and escalate serious client concerns to the Team Leader in cases of delayed resolution.
- Ensure that all product information and disclosures are communicated to clients before and after handling their requests.
- Monitor compliance with service agreements to avoid legal challenges.
Handle Technical Escalations:
- Diagnose and troubleshoot client queries effectively to manage technical escalations.
- Resolve technical issues within the defined SLA and quality standards.
- Escalate unresolved issues to Technical Assistance (TA) and Senior Engineering Support (SES) as needed.
- Provide product support by diagnosing issues and guiding users through step-by-step solutions.
- Address client queries in a professional, courteous, and user-friendly manner.
- Offer alternative solutions to clients, where appropriate, to retain business relationships.
- Organize ideas and communicate messages effectively to suit listeners and situations.
- Follow up with customers, make scheduled callbacks, and ensure compliance with contract SLAs.
Build Team Capability and Ensure Operational Excellence:
- Mentor and guide Production Specialists to enhance their technical knowledge.
- Identify skill gaps through interviews and organize training sessions (Triages) to address these gaps.
- Develop and deliver targeted product training for Production Specialists as needed.
- Inform clients about ongoing training sessions (Triages).
- Stay updated on product features, changes, and updates by participating in product training sessions.
- Enroll in product-specific and additional training as required by client recommendations.
- Identify and document common problems, and recommend appropriate resolutions to the team.
- Continuously update job knowledge through self-learning opportunities and maintaining personal networks.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Behavioral Competencies:
- Strong domain knowledge.
- Ability to work collaboratively with others.
- Proficient in problem-solving and decision-making.
- Keen attention to detail.
- Committed to execution excellence.
- Skilled in stakeholder management.
- Focused on internal client-centricity.
- Effective communication skills.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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- Fill the details with the information provided.
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