eBay is hiring for the position of Team Mate in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | eBay |
| Position | Customer Service Team Mate |
| Qualifications | Any Graduate |
| Experience | Experienced |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Address day-to-day reactive issues through customer email and chat channels, with outreach through phone as needed.
- Complete assigned tasks and responsibilities efficiently and within set deadlines.
- Collaborate with team members to achieve business goals and contribute to initiatives that enhance team performance and processes.
- Meet and exceed turnaround time and quality delivery targets, paying close attention to detail.
- Operate according to defined processes and Service Level Agreements (SLAs), including handling Outlook issue processes.
- Act as a trusted advisor to sellers and account managers, offering guidance on defect review/removal, eMBG case review/action, technical issues, product issues, and policy-related matters that may affect sales growth.
- Resolve issues for merchants related to eBay-specific barriers to growth and sales, including defect reviews/removal, eMBG case review/action, technical issues, and policy compliance.
- Coach merchants to proactively address issues and policies that could impede their business, including the adoption of eBay tools and standard processes.
- Collaborate with internal partners, advisors, policy makers, and technical teams to facilitate quick resolution of issues.
- Build and maintain trusting relationships between eBay and customers, ensuring high levels of detail and accuracy.
- Share findings promptly with Account Managers and key stakeholders.
- Share insights and learnings with the team during daily huddles, focusing on unique or challenging issues encountered.
- Demonstrate empathy towards customer concerns and show a strong commitment to resolving issues with ownership.
- Use negotiation and influence skills when necessary to advocate on behalf of eBay and/or the customer.
- Summarize and provide customer feedback to management for continuous improvement.
- Conduct outreach activities, including outbound phone calls and emails, to educate customers on products/policies, promote sustainable business growth for high-quality sellers, and maintain a healthy top seller community.
- Handle escalated and complex cases with expertise and care.
Eligibility Criteria:
- Graduation is mandatory.
- Demonstrates strong probing and problem-solving skills.
- Skilled in multitasking, with the ability to be flexible and quickly adapt to changes.
- Expert knowledge of MS Office, particularly PowerPoint and Excel.
- Proficiency in data interpretation and quality insight understanding is an added advantage.
- Ability to work effectively in a team environment and collaborate well with others.
- Excellent time management, strong communication, and interpersonal skills.
- Self-starter with a positive attitude.
- Ability to maintain professionalism at all times.
- Over 3 years of experience in customer service, e-commerce, or handling email or chat services.
About Company:
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive – no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
