Groww is hiring for the position of Customer Success – Escalations Social Media in across India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Groww |
| Position | Customer Success – Escalations Social Media |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Across India |
Key Responsibilities:
- Oversee all customer queries and complaints on social platforms such as LinkedIn, Facebook, Instagram, Snapchat, and Twitter.
- Maintain a strong understanding of Stocks, F&O, and Mutual Fund products.
- Connect with customers through calls, emails, or social platforms to provide the best possible resolutions.
- Understand customer grievances, provide appropriate solutions, and ensure issues are resolved effectively.
- Collaborate with cross-functional teams such as brand marketing and CRM to address and solve customer issues, complaints, and questions.
- Take a customer-focused approach to handle complaints and escalations, ensuring customer satisfaction.
- Maintain strong follow-up on all assigned cases to ensure timely and effective resolution.
- Ensure that all issues are resolved within established timelines.
- Adhere to customer care procedures in all written communications and ensure all interactions are professional and in line with company standards.
Eligibility Criteria:
- Excellent communication skills.
- Customer-focused mindset.
- Ability to manage and resolve issues efficiently.
- Ability to stay calm under pressure and handle difficult situations with professionalism.
- Minimum of 2 years of experience in handling escalations on social media platforms.
About Company:
Groww is Indiaʼs fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
How To Apply?
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