Wipro is hiring for the position of Customer Service Representative in Noida; Gurugram, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Customer Service Representative |
| Qualifications | B.Com/ B.A/ BCA/ BBA/ BHM/ B.Sc/ BE/ B.Tech/ MBA |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Noida; Gurugram, India |
Key Responsibilities:
- Provide customer service through calls, chats, and emails.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to deliver resolution on the first interaction.
- Adhere to Client Service Level Agreements (SLAs) such as Customer Satisfaction, Service Level, Handle Time, and Customer Effort.
- Maintain internal and client-level delivery quality on calls, chats, and email conversations.
- Follow Customer Service Attendance and Accountability policies.
- Execute issue/query resolution and ensure proper documentation and follow-up.
- Identify, share, and support operational improvements.
Eligibility Criteria:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc, and BSc IT (excluding Statistics, Mathematics Honours, and Economics Honours).
- Full-time MBA, BE, and B.Tech graduates with a minimum of 6 months of BPO experience.
Preferred Skills:
- Proficient in computer usage with basic knowledge of MS Office.
- Clear career roadmap offering growth opportunities.
- Performance-based incentive program.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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