IBM is hiring for the position of Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IBM |
| Position | Technical Support Engineer |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | Recent Batches |
| Experience | Entry Level |
| Location | Bangalore, India/ Remote |
Key Responsibilities:
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues promptly.
- Manage client operations, including loading new data, maintaining, and validating dashboard/report outputs.
- Build and maintain excellent relationships with clients to achieve the highest level of customer satisfaction.
- Work as part of an extended support team in a startup atmosphere, going above and beyond to exceed customer expectations.
- Utilize business and technical analysis skills, along with knowledge of IT environments, to solve complex issues and promote best practices.
- Collaborate with other departments within the company to ensure customer satisfaction.
Eligibility Criteria:
- nowledge and application of relational database concepts.
- Basic programming skills and understanding of web development, e.g., Ruby on Rails, JavaScript, HTML, CSS, SQL.
- Experience with cloud computing platforms (AWS, Azure, GCP).
- Proficient in working with large data sets in Excel, quickly detecting and resolving data-related issues.
- Skilled in completing technical design through iterative mockups.
- Specific knowledge and application of IT services and financial management, including budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/infrastructure support.
- Operational knowledge of IT infrastructure domains, including data centers, network/communications, server utilization, virtual environments, storage, and application development and maintenance.
- Strong analytical and problem-solving skills.
- Proficient in data analysis and manipulation.
- Ability to quickly comprehend complex spreadsheets/data and streamline underlying processes into the Apptio solution; versed in formulaic logic (e.g., Excel).
- Self-starter with the ability to understand complex concepts with minimal assistance.
- Ability to quickly switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components to efficiently pinpoint root causes of issues.
- Client-focused attitude and a strong customer advocate.
- Team player with solid communication and presentation skills.
About Company:
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
