Salesforce is hiring for the position of Associate Technical Support Engineer in Hyderabad, Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Associate Technical Support Engineer |
| Qualifications | Engineering Graduate |
| Batch | 2023 |
| Experience | Freshers |
| Location | Hyderabad, Bangalore, India |
Key Responsibilities:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers.
- Manage support cases daily, including transfers from other regions.
- Track and maintain all customer communications and case documentation in Service Cloud.
- Respond to customer-reported issues promptly, adhering to service level agreements.
- Communicate resolution progress and status updates timely, according to service level agreements.
- Manage escalations and set expectations for both customers and internal staff.
- Collaborate with technical support teams in other Salesforce Clouds as needed.
- Identify situations where professional services may be necessary.
- Follow established support processes and procedures.
- Identify and suggest improvements for enhanced customer experience.
- Assist clients in optimizing their use of the application platform through workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
- Work outside normal business hours, including holidays and some weekends, as this role requires on-call availability.
Eligibility Criteria:
- 2023 Engineering graduate.
- Up to 12 months of work experience.
Preferred skills:
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and related technologies is desired.
- Knowledge of internet development technologies (HTML, XML, API, SQL) is required.
- Expertise in database and relational data structures is beneficial.
- Experience with large-scale, multi-tenant production environments.
- Proficiency in API programming or software development.
- Understanding of the software design lifecycle.
- Dependable, motivated, self-starter with the ability to work independently when required.Previous experience with scripting languages and/or APIs is advantageous.
- Previous Marketing Cloud experience is advantageous.
- Marketing Cloud Email Specialist Certification is a bonus but not required.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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