LTIMindtree is hiring for the position of Specialist – Business Analysis in across India. Candidates with Any Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | LTIMindtree |
| Position | Specialist – Business Analysis |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | PAN India |
Key Responsibilities:
- Password & Quickbase Operations & Support : Social Media Governance
- Change passwords of Social Media Channels every 6 months to ensure channel security. Provide prior intimation to BM about the change, cc-ing BU digital leads.
- Share Inventory export from Quickbase with BU Digital Leads every 3 months for review. Request changes in channel records and update inventory accordingly.
- Review and update users and their access levels in 1Password monthly, referencing 1Password reports for user level changes.
- Send email to 1Password users inactive for the last 3 months to confirm their presence. Remove users who have left the business/agency.
- Review and update Rackspace emails every 3 months. Check mailboxes not opened in the last year. Manage mailbox administration on Rackspace (Create New Mailbox; Close Account; Reset Password).
- Provide technical support for QuickBase implementations and functionalities.
- Assist SM lead in planning and executing the social media audit for 2024.
- Review channels on QuickBase not in 1Password, and vice versa. Coordinate with agency and marketing teams to confirm channel status. Remove inactive or non-operational channels.
- Ticket Management:
- Take ownership of customer issues reported through the app and ensure resolution.
- Diagnose, troubleshoot, and resolve customer issues for 1Password, Quickbase, Rackspace, and social media channels promptly and accurately. Adhere to SLA guidelines based on severity.
- Provide operational support for Facebook Business Manager as needed (guided by Silvia).
- Product Training and Walkthroughs:
- Coordinate with agencies to deliver product training (1Password, Quickbase) when necessary.
- Facilitate agency transitions, including onboarding new agencies and offboarding former agencies. Provide product training to new agency members.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Analyzing business requirements and translating them into technical solutions.
- Managing business processes and operations effectively.
- Proficient in utilizing technology to enhance business performance.
- Skilled in strategic management to achieve organizational goals.
About Company:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across 30+ countries, LTIMindtree – a Larsen & Toubro Group company – combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
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