NatWest Group is hiring for Customer Service & Operations Analyst

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NatWest Group is hiring for the position of Customer Service & Operations Analyst in Chennai, Gurugram, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company Name	NatWest Group
Position	Customer Service & Operations Analyst
Qualifications	Any Graduate/ Post Graduate
Batch	2016 – 2024
Experience	Freshers/ Experienced
Location	Chennai, Gurugram, Bangalore, (Hybrid)

Key Responsibilities:

Identify performance barriers and coordinate initiatives to improve efficiency.
Collaborate closely with operational centers, offering coaching and support to enhance efficiency and knowledge.
Maintain accurate records of daily operations, including incident logging and trend identification.
Review manual or inefficient processes with potential for automation or enhancement.
Maintain a continuous focus on enhancing customer service and experiences.

Eligibility Criteria:

This opportunity is open to graduates from any academic background, including those from 2016 or earlier batches, without prior work experience, and below the retirement age of 60.
Essential attributes for success in this role include exceptional planning and organizational skills, as well as meticulous attention to detail. The ability to thrive under pressure and effectively manage multiple tasks while maintaining accuracy is crucial.

Preferred skills:

Experience in analyzing and utilizing performance data.
Proficiency in communicating information in a clear and understandable manner.
Familiarity with contact center operations and performance metrics.
Competence in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

About Company:

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.