Salesforce is hiring for the position of Associate Technical Support Engineer in Hyderabad, Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Associate Technical Support Engineer |
| Qualifications | Engineering Graduate |
| Batch | 2023 |
| Experience | Freshers |
| Location | Hyderabad, Bangalore, India |
Key Responsibilities:
- Provide advanced technical support to Salesforce Marketing Cloud clients through phone and web channels.
- Handle support cases daily, including those transferred from different geographical regions.
- Document and manage all customer interactions and case details efficiently using Service Cloud.
- Address customer-reported issues promptly, adhering to predefined service level agreements.
- Keep customers informed of the progress and status of issue resolution within specified timeframes.
- Manage escalations and expectations effectively, both for customers and internal stakeholders.
- Collaborate with technical support teams across other Salesforce Cloud platforms as necessary.
- Identify situations that may require professional services intervention.
- Adhere strictly to established support protocols and procedures.
- Identify areas for process enhancements to enhance the overall customer experience.
- Assist clients in optimizing their utilization of the application platform by offering workflow guidance and identifying opportunities for automation, proactive monitoring, and integration.
- May involve working beyond regular business hours, including holidays and weekends, as this role entails on-call responsibilities.
Eligibility Criteria:
- Graduated in Engineering in 2023.
- Holds up to 12 months of professional experience.
Preferred skills:
- Preferable previous exposure to Salesforce CRM, Force.com, Marketing Cloud, and related technologies.
- Proficiency in internet development technologies like HTML, XML, API, and SQL is essential.
- Familiarity with database management and relational data structures is advantageous.
- Exposure to large-scale, multi-tenant production environments is beneficial.
- Experience in API programming or software development is desired.
- Knowledge of software design lifecycle is advantageous.
- Demonstrates reliability, motivation, and self-initiative, capable of working independently when necessary.
- Bonus points for previous experience with scripting languages and/or APIs.
- Previous involvement with Marketing Cloud is a plus.
- Possession of Marketing Cloud Email Specialist Certification is an added advantage, though not mandatory.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
