Genpact is hiring for Process Associate – Customer Service | Apply Now!

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Genpact is hiring for the position of Process Associate – Customer Service in across India. Candidates with Any Graduate / Post Graduate are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.

Job Description:

Company NameGenpact
PositionProcess Associate – Customer Service
QualificationsAny Graduate / Post Graduate
Batch2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024
ExperienceFreshers/ Experienced
LocationAcross India

Key Responsibilities:

  • Address customer inquiries and concerns promptly and effectively.
  • Assist in data collection to facilitate account recovery for end-users.
  • Maintain comprehensive knowledge of client processes and policies.
  • Replicate customer issues and escalate product bugs as necessary.
  • Deliver exceptional customer service to all customers.
  • Demonstrate critical thinking and analytical skills in problem-solving.
  • Exhibit a proven work ethic, with the ability to work independently and collaboratively within a team environment.

Eligibility Criteria:

  • Any Graduate / Post Graduate
  • Fresh graduates are eligible for this position.

Preferred skills:

  • Prior experience in customer service via chat, email, or voice channels.
  • Strong probing and analytical skills, with a customer-centric approach.
  • Basic proficiency in MS Office applications.
  • Capability to handle work pressure effectively.
  • Understanding of operations processing.
  • Ability to manage and prioritize tasks.
  • Willingness to learn and adapt to new processes and tools.
  • Proficient in writing effective emails.
  • Understanding of KYC documentation requirements.

About Company:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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