ITC is hiring for the position of New Business Development – Marketing in Bangalore, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | ITC |
| Position | New Business Development – Marketing |
| Qualification | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Overseeing the entire CRM & ORM (queries) process across all social media pages & aggregator platforms.
- Ensuring prompt handling of customer inquiries and complaints.
- Conducting weekly reviews to assess and measure progress.
- Attaining core objectives such as efficient customer handling and complaint resolution within specified turnaround times (TAT).
- Providing timely responses, analyzing agency reviews, conducting report analysis, and optimizing the grievance handling process to uphold the brand’s online reputation.
- Implementing specific TAT for closing complaints and evaluating performance accordingly.
Eligibility Criteria:
- Excellent customer handling abilities.
- Proficiency in both written and verbal communication.
- Capacity to remain composed and respond effectively to customer phone calls and emails under pressure.
Preferred skills:
- Preference for candidates with a background in the hotel industry and extensive experience in hospitality.
- Experience in CRM, lead capturing, and after-sales service.
- Leadership skills with the ability to manage teams and collaborate with agencies and stakeholders effectively.
About Company:
ITC is one of India’s foremost private sector companies with a Gross Revenue of ₹ 69,481 crores and Net Profit of ₹ 18,753 crores (as on 31.03.2023). ITC has a diversified presence in FMCG, Hotels, Packaging, Paperboards & Specialty Papers and Agri-Business. ITC’s aspiration to be an exemplar in sustainability practices is manifest in its status as the only company in the world, of its size and diversity, to be carbon, water and solid waste recycling positive. In addition, ITC’s businesses and value chains create sustainable livelihoods for more than 6 million people, a majority of whom represent the poorest in rural India.
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