Emerson is hiring for the position of Business Analyst/ Technical Support Analyst in Pune, Chennai, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Emerson |
| Position | Business Analyst/ Technical Support Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | Recent Batches |
| Experience | Freshers (0 – 3 Years) |
| Location | Pune, Chennai, India |
Key Responsibilities for Business Analyst:
- Develop and maintain Solutions Architect SharePoint sites.
- Manage permissions and access levels for process flows and templates, distinguishing between content editors and consumers.
- Organize technical content for optimal user experience.
- Establish a searchable architecture library.
- Collect content from Solutions Architects and edit as needed.
- Craft visually appealing technical newsletters using engineering team contributions.
- Utilize internal marketing tools for awareness campaigns.
- Maintain a technical FAQs database.
- Regularly update and curate FAQs content.
- Ensure data accuracy and consistency within the architecture library.
- Develop and customize Power BI reports.
- Analyze data and visually present insights.
- Generate actionable reports on task allocation and progress.
- Produce visually impactful PowerPoint presentations based on input from the SA Team.
- Incorporate data and visuals to effectively communicate key messages.
- Ensure presentations adhere to the Emerson brand standards.
- Possess familiarity with technical concepts and terminology to effectively communicate with Solutions Architects and technical teams worldwide.
- Organize and coordinate assigned projects.
- Manage timelines and deadlines efficiently.
- Collaborate closely with Solutions Architects and other teams to gather relevant content.
- Work with design and technical teams for content creation.
- Analyze data and performance metrics.
- Make data-driven decisions for optimization, such as identifying frequently used documents and architectures.
Key Responsibilities for Technical Support Analyst:
- Collaborate closely with a team of Developers and Business Analysts to design, develop, and maintain the Web Application built using Angular / REACT / .NET Core.
- Create reusable, efficient, and scalable code to enhance the functionality of the web application.
- Design the data and presentation layer of the web application’s front-end to ensure optimal user experience.
- Utilize additional JavaScript libraries like Redux to manage the web application’s state, derive computed data, and execute asynchronous API calls.
- Test and update the web application to ensure compatibility across all web browsers.
- Stay abreast of technological advancements by engaging in educational opportunities, reading professional publications, maintaining industry networks, and participating in professional organizations.
- Perform troubleshooting and debugging activities for business-critical tools and applications to ensure seamless functionality.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Demonstrate strong written and verbal communication skills.
- Convey information clearly and comprehensively.
- Efficiently manage time and multitask to meet deadlines.
- Remain flexible and adaptable to changes in project scope or requirements.
- Proactively identify and address issues.
- Offer solutions to challenges as they arise.
- Maintain a keen eye for detail in all aspects of work.
- Stay informed about industry trends and updates.
- Display willingness to learn new tools and technologies.
- Actively contribute ideas and constructive input.
- Demonstrate the ability to grasp requirements promptly.
About Company:
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
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