Sprinto is hiring for the position of Associate/ Customer Success Manager in Bangalore, India. Candidates with Any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
|Customer Success Manager
|Any Graduate/ Post Graduate
|2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024
|0 – 4 (Years)
|Remote (Work From Home)
- Facilitate the onboarding process for Mid Market clients onto the Sprinto platform, ensuring a high-quality customer experience.
- Maintain regular and proactive communication with Mid Market customers, providing updates on product enhancements and discussing action plans.
- Collaborate closely with our Product and Engineering teams to contribute to the enhancement of our product offering.
- Place a strong emphasis on Customer Advocacy by gathering client testimonials, encouraging G2 reviews, and developing case studies.
- Focus on Customer and Revenue Retention, ensuring ongoing satisfaction and commitment from Sprinto’s customers.
- Provide assistance to the Sales team when needed, addressing technical questions about the product.
- Any Graduate/ Post Graduate
- Demonstrate excellent written and verbal communication skills, as a significant portion of the role involves interacting with customers.
- Possess a solid understanding of cloud technology, with familiarity in concepts such as S3 bucket, DB encryption, and Virtual Private Cloud.
- Find enjoyment in engaging with customers and building strong relationships, deriving satisfaction from being the go-to person for customer inquiries.
- Exhibit a systematic and methodical approach, consistently meeting commitments. Keep customer information readily accessible and promptly identify any potential business opportunities.
- Showcase strong prioritization skills and the ability to effectively collaborate with customers across different time zones.
Sprinto is a leading platform that automates security compliance & works with any cloud setup, and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 100+ employees & more than 400+ customers across 25+ countries.
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