Wipro is hiring for the position of Management Trainee/ Associate in Hyderabad; Chennai; Gurugram;, India. Candidates with Any Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Management Trainee/ Associate |
| Qualifications | Any Graduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Hyderabad; Chennai; Gurugram, India |
Key Responsibilities:
- Respond to incoming client help requests via telephone and email in a polite and professional manner.
- Document essential end-user information such as name, department, contact details, and the nature of the problem or issue.
- Update personal availability in the RAVE system to optimize process productivity.
- Record, track, and document all queries, including problem-solving steps and the outcomes of successful and unsuccessful resolutions.
- Adhere to standard processes and procedures to address client queries.
- Resolve client issues in accordance with the Service Level Agreements (SLA) defined in the contract.
- Utilize internal knowledge bases, resources, and frequently asked questions for effective problem resolution.
- Acquire and maintain knowledge of relevant product details to enhance client interaction and troubleshooting.
- Document and analyze call logs to identify recurring trends and proactively address potential future problems.
- Maintain and update self-help documents to expedite resolution times for customers.
- Identify and escalate serious client issues to the Team Leader in cases of untimely resolution.
- Ensure the provision of all necessary product information and disclosures to clients both before and after calls or email requests.
- Mitigate legal challenges by adhering to service agreements.
Eligibility Criteria:
- Eligibility for application is open to graduates; however, postgraduates are not eligible.
- Proficiency with Google/Apple Maps is an additional asset.
- Capable of handling various short- and long-term map projects, with the ability to adapt to new assignments.
- Possesses strong analytical and problem-solving skills.
- Demonstrates meticulous attention to detail to ensure accuracy in work.
- Commits to adhering to deadlines while striving for productivity and efficiency, maintaining a high standard of quality.
- Proactively escalates issues and seeks advice when confronted with complex problems.
- Willingness to work in shift-based schedules, including night shifts, and demonstrates flexibility in working hours.
- Open to working from the office.
- Mandatory requirement of excellent English communication skills.
Preferred skills:
- Demonstrates strong comprehension skills with the capability to clearly understand and address customer issues appropriately.
- Exhibits effective time management skills and the ability to prioritize work time, ensuring productivity.
- Proficient in using desktop/laptop computer systems, with familiarity in MS Excel/Spreadsheet and Powerpoint/Slides.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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