TCS is hiring for the position of International Voice/ Support in Bangalore, Chennai, Pune, India. Candidates with Any Graduate/ Undergraduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | TCS |
| Position | International Voice/ Support |
| Qualification | Any Graduate/ Undergraduate Degree |
| Batch | 2018/ 2019/ 2020/ 2021// 2022 / 2023 |
| Experience | Freshers/ Experienced |
| Location | Bangalore/ Chennai/ Pune |
Key Responsibilities:
- Demonstrate strong customer advocacy skills and a comprehension of customer interactions leading to successful outcomes.
- Assume responsibility for end-to-end activation or assurance of a service.
- Complete all work tasks within the defined scope, queues, and remediation requirements to ensure successful outcomes.
- Identify problems by understanding their nature, components, and relationships.
- Ensure adherence to compliance and timely completion of milestones.
- Update and maintain records of customer interactions, transactions, comments, and complaints following defined process guidelines.
- Seek support and guidance as needed.
- Collaborate with both external and internal teammates to efficiently solve customer issues.
- Communicate effectively with other business units to obtain necessary information for successful order management.
- Demonstrate resilience and flexibility in the face of change.
- Prioritize customer privacy, taking necessary steps to protect it.
- Emphasize Sales Order Quality by ensuring accuracy upfront to minimize rework.
- Redirect customer inquiries to the appropriate area when required.
- Meet established customer service standards and performance objectives.
- Effectively communicate order status to customers and stakeholders.
- Generate timely and well-developed solutions to address problems.
- Apply solutions across diverse problems using functional knowledge and logical conclusions.
- Escalate dependencies to relevant teams for assistance.
- Book appointments for customers and coordinate equipment dispatch.
- Process customer requests, including orders, provisioning, post-activations, assurance, and billing.
- Learn and apply knowledge for business innovation.
Eligibility Criteria:
- Educational Qualification: Possess a graduate or undergraduate degree in a relevant customer service field (preferably in domains such as Telecom, Technical, Business, and Financial Services). Alternatively, have completed tertiary education in a relevant field from a recognized institution.
Preferred skills:
- Exhibit excellent written and oral communication skills.
- Language Proficiency: Demonstrate excellent English-speaking skills with a neutral accent, showcasing high proficiency in reading, writing, speaking, and overall use of the English language.
- Computer Proficiency: Exhibit advanced general Microsoft Windows and computer skills, coupled with accurate data entry abilities.
About Company:
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We’re #BuildingOnBelief. A part of the Tata group, India’s largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.
How To Apply?
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