Sprinklr is looking for the position of Product Support Engineer in Bangalore, Gurgaon, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Sprinklr |
| Position | Product Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, Gurgaon, India |
Key Responsibilities:
- Duplicate and troubleshoot product and technical issues experienced by clients.
- Develop in-depth product expertise to offer effective solutions for product-related issues.
- Take ownership of technical challenges, comprehend customer requirements and workflows, and navigate through escalation processes to resolve more advanced issues.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Possesses a robust understanding of MySQL, with additional familiarity in MongoDB considered advantageous.
- Holds a Bachelor’s degree in a technical field or possesses equivalent work experience in software/support and services.
- Demonstrates excellent written and verbal communication skills.
- Exhibits strong analytical and problem-solving capabilities.
- Ability to thrive in a highly collaborative and fast-paced work environment.
- Maintains a solid grasp of the web and social media.
About Company:
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
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