Sutherland is hiring for Associate – Customer Service | Work From Home | Apply Now!

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Sutherland is hiring for the position of Associate -Trans Processing in Chennai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameSutherland
PositionAssociate – Customer Service
QualificationsAny Graduate/ B.Com/ M.Com
Batch2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024
ExperienceFreshers/ Experienced
LocationWork From Home

Key Responsibilities:

  • Contribute to achieving daily productivity and accuracy goals as outlined in the Service Level Agreement (SLA).
  • Track and report adherence to the Service Level Agreement (SLA).
  • Serve as a backup to the Team Lead when required.
  • Conduct quality checks according to agreed-upon criteria.
  • Participate actively in initiatives focused on quality and continuous improvement.
  • Generate and publish management reports.
  • Actively participate in learning and development activities.
  • Ensure the Standard Operating Procedure (SOP) Manual is updated promptly in response to process changes.

Eligibility Criteria:

  • Any Graduate/ B.Com/ M.Com

Preferred skills:

  • Demonstrate strong interpersonal skills and the ability to work effectively within a team.
  • Possess excellent communication skills, both verbal and written, with a strong command of the English language.
  • Have an understanding of procurement concepts and principles.
  • Be target-oriented with a strong focus on meeting SLA commitments.
  • Exhibit an eye for detail and accuracy in work.
  • Display flexibility in adapting to various work shifts.

About Company:

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

How To Apply?

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  • Before submitting the application, cross-check the information you’ve provided.

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