Wipro is hiring for the position of Associate/ Management Trainee in Hyderabad, Gurugram, Chennai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Associate/ Management Trainee |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Hyderabad, Gurugram, Chennai, India |
Key Responsibilities:
- Address all incoming help requests from clients via telephone and/or emails courteously.
- Document relevant end-user identification information, including name, department, contact details, and the nature of the problem or issue.
- Update personal availability in the RAVE system to enhance process productivity.
- Record, track, and document all queries received, outlining problem-solving steps and noting both successful and unsuccessful resolutions.
- Adhere to standard processes and procedures for resolving client queries.
- Resolve client queries within the SLAs defined in the contract.
- Access and utilize internal knowledge bases, resources, and frequently asked questions to aid in effective problem resolution for clients.
- Identify and acquire appropriate product details to enhance client interaction and troubleshooting.
- Document and analyze call logs to identify recurring trends and prevent future problems.
- Maintain and update self-help documents for customers to expedite resolution time.
- Identify red flags and escalate serious client issues to the Team leader in cases of untimely resolution.
- Ensure all product information and disclosures are provided to clients before and after the call/email requests.
- Prevent legal challenges by adhering to service agreements.
Eligibility Criteria:
- Hold a graduate or postgraduate degree.
Preferred skills:
- Have knowledge of basic computer operations.
- Demonstrate a willingness to work during late evening and night shifts.
- Possess excellent written and verbal communication skills.
- Demonstrate investigative curiosity and strong critical thinking skills, with the ability to communicate a vision across the organization.
- Be self-motivated, organized, and an analytical thinker.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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