Amazon is hiring for the position of Operations Support Executive/ Customer Service Associate in Bangalore, Hyderabad, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Operations Support Executive/ Customer Service Associate |
| Qualifications | Bachelor’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 0 – 3 (Years) |
| Location | Remote (Bangalore, Hyderabad ) |
Key Responsibilities for Process Associate:
- Provide remote support for the daily operations of the Fresh business and other Customer Service Team (CST) activities for sellers, including monitoring daily metrics, coordinating on-field support, conducting audits, and managing stakeholders both within and outside of Amazon.
- Extract data and adhere to Standard Operating Procedures (SOPs) to prepare reports within the designated schedule.
- Remotely monitor the efficient functioning of assigned sites through outbound calls, emails, and coordination with field executives.
- Initiate audits and necessary tasks at the sites to evaluate various operational performances.
- Develop and implement Standard Operating Procedures (SOPs), analyze data, and suggest improvements to features and processes.
- Demonstrate flexibility by being available to work on weekends.
Eligibility Criteria:
- Hold a Bachelor’s degree in a quantitative/technical field, such as computer science, engineering, or statistics.
Preferred skills:
- Possess experience in using Excel.
- Demonstrate experience in working with SQL.
- Exhibit a strong work ethic, effective communication skills, and attention to detail.
- Maintain a friendly and customer-focused approach in all situations.
- Possess the ability to learn quickly and adapt to changes seamlessly.
- Feel comfortable handling multiple tasks in a high-energy environment.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
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